Privacy Policy
How we collect, use, and protect your information
Legal Disclaimer
cpanel.support is not affiliated with cPanel, L.L.C. cPanel®, WebHost Manager® and WHM® are registered trademarks of cPanel, L.L.C. This website provides resources and information about cPanel products and related hosting services offered by WebHostingM, an authorized cPanel partner.
Last Updated: April 20, 2025
Table of Contents
1. Introduction
Welcome to cpanel.support ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cpanel.support, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you indicate that you understand, accept, and consent to the practices described in this policy.
We are operated by WebHostingM, an authorized cPanel partner. cpanel.support is not affiliated with cPanel, L.L.C. cPanel®, WebHost Manager® and WHM® are registered trademarks of cPanel, L.L.C.
Back to top2. Information We Collect
We may collect personal and non-personal information about you in various ways when you use our Site.
2.1 Personal Information
Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, account preferences, and purchase history.
- Payment Information: Credit card details, billing address, and other payment details (though we do not store complete credit card information on our servers).
- Communication Information: Messages you send to us through contact forms, email, or other communication channels.
- Technical Information: IP address, browser type, operating system, device information, and browsing patterns.
2.2 Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Usage Data: Information about how you use our Site, including pages visited, time spent on pages, links clicked, and other actions.
- Aggregated Data: Statistical or demographic data that does not directly reveal your identity.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Provide Services: To provide and maintain our Site and services, process transactions, and fulfill orders.
- Customer Service: To respond to your inquiries, support requests, and provide customer service.
- Communication: To communicate with you about updates, security alerts, changes to our policies, and promotional offers if you have opted to receive them.
- Improvement: To improve our Site, products, and services by analyzing usage patterns and trends.
- Security: To detect, prevent, and address technical issues, fraud, and security breaches.
- Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We process your personal information based on one or more of the following legal grounds:
- Your consent
- The need to perform a contract with you
- Compliance with legal obligations
- Our legitimate interests, which do not override your fundamental rights and freedoms
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
4.1 Service Providers
We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. These service providers include payment processors, hosting providers, customer support services, and analytics providers.
4.2 Business Transfers
If we or our assets are acquired by another company, or in the event of a merger, reorganization, dissolution, or similar event, your personal information may be part of the transferred assets.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.4 Protection of Rights
We may disclose information to protect our rights, privacy, safety, or property, and that of our customers or others.
Back to top6. Data Security
We implement appropriate technical and organizational measures to maintain the security of your personal information and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.
Back to top7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may request a copy of your personal information we hold.
- Correction: You may request that we correct inaccurate or incomplete information about you.
- Deletion: You may request that we delete your personal information in certain circumstances.
- Restriction: You may request that we restrict the processing of your information in certain circumstances.
- Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: You may object to our processing of your personal information in certain circumstances.
- Withdrawal of Consent: You may withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.
Back to top8. Children's Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
Back to top9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your information to other countries, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
Back to top10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the changes.
Back to top11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
cpanel.support
Attn: Privacy Officer
2093 Philadelphia Pike, Suite 3728
Claymont, Delaware, 19703, USA
Email: [email protected]
Phone: +1 (706) 403-2045
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
Back to top